AMC & SLAs
Committed to serve — in writing.
An AMC from K2Y means your systems — digital and physical — are monitored, maintained and restored fast, under a service level you can hold us to.
What's covered
One contract. Everything looked after.
Because we cover both the software and the infrastructure, an AMC with K2Y means no gaps and no finger-pointing between vendors.
Preventive maintenance & health checks
Priority response within agreed SLA times
Software updates, monitoring & fixes
Power & battery servicing (UPS, AVR)
CCTV & security system checks
A single, accountable point of contact
Plans
Choose the cover that fits.
Indicative structure — final scope and pricing are tailored to your systems and sites.
Essential
For small setups
- Response time
- Next business day
- Preventive visits
- Quarterly
- Support
- Business hours
Most popular
Business
For growing operations
- Response time
- Same business day
- Preventive visits
- Monthly
- Support
- Extended hours
Enterprise
For mission-critical sites
- Response time
- Priority (hours)
- Preventive visits
- On demand
- Support
- Priority + on-site
Let's put your uptime in writing.
Tell us what you run. We'll design an AMC around it.